Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping with Lilla Ro. We are proud to offer reliable worldwide shipping and are committed to delivering your order as quickly and smoothly as possible.

Please review the following shipping terms and conditions.

 

ORDER PROCESSING TIME

  • All orders are processed within 1–2 business days
  • Orders are not processed, shipped, or delivered on weekends or holidays
  • During peak seasons or high-volume periods, processing times may be slightly delayed

If there is a significant delay with your order, we will notify you promptly via email.

 

SHIPPING RATES & DELIVERY ESTIMATES

Shipping costs are calculated and displayed at checkout.

Estimated Delivery Time:

  • Processing Time: 1–2 business days
  • Shipping Time: 7–15 business days (depending on destination and customs processing)

Please note:

  • Delivery times are estimates only
  • Customs clearance or carrier delays may occasionally occur
  • Shipping times cannot be guaranteed

ORDER TRACKING

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number.

  • Tracking information is typically activated within 24 hours
  • Please allow slight delays for tracking updates depending on carrier systems

CUSTOMS, DUTIES & TAXES

For international orders:

Customers are responsible for any applicable:

  • VAT
  • Import duties
  • Tariffs
  • Customs fees
  • Local taxes
  • Handling or brokerage charges

These charges are determined by your country’s customs office and are not collected by Lilla Ro at checkout.

Important:

We recommend checking your country’s import regulations before purchasing to avoid unexpected fees.

 

RETURNED OR REJECTED SHIPMENTS

Orders may be returned to us due to:

  • Unpaid customs fees
  • Incorrect shipping address
  • Unclaimed packages
  • Delivery refusal

In these cases:

  • Product cost may be refunded (excluding shipping fees)
  • Original shipping charges are non-refundable
  • Reshipping fees may apply for future delivery attempts

Reshipment Policy:

  • First resend: Free (if eligible)
  • Second resend: Customer pays shipping fee
  • Third resend: Full shipping invoice required

DAMAGED OR DEFECTIVE ITEMS

We carefully inspect all products before shipment.

If your order arrives damaged:

  1. Contact us within 24 hours of delivery confirmation
  2. Provide clear photos of the damaged item and packaging
  3. Email us at support@lillaro.com

Once reviewed, we will work quickly to provide an appropriate resolution.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is submitted:

  • Contact us immediately
  • Address changes may not be possible after processing
  • Additional reshipping fees may apply

SHIPPING DISCLAIMER

While we strive to ensure timely delivery, Lilla Ro is not responsible for delays caused by:

  • Customs inspections
  • Postal disruptions
  • Carrier issues
  • Natural events
  • International regulations

CONTACT US

For questions regarding shipping, tracking, or delivery concerns:

Email: support@lillaro.com

Our support team is happy to assist you.